Refund Policy
Effective date: October 5, 2026
This Refund Policy sets out the terms, procedures, and timeframes for refunds for WorkHost services.
WorkHost is the trade name under which sole proprietor Ihor Pidhainyi provides hosting, virtual server, domain name registration, and related services.
In this Policy, the term “WorkHost” means sole proprietor Ihor Pidhainyi.
Refund eligibility depends on the type of service purchased and the stage of its provision. This Policy does not limit any consumer rights that, under applicable law, cannot be restricted by contract or by the terms governing the provision of services.
1. Shared Hosting
The Client has the right to request a full refund of the amount paid for the initial Shared Hosting order within 14 calendar days from the date of service activation.
If a full refund is approved, the service will be terminated and the Client will receive a full refund of the amount paid for the applicable Shared Hosting plan.
After the 14-calendar-day period has expired, the Client may cancel the service early and receive a prorated refund for the unused portion of the prepaid service period.
The refund amount is calculated based on the actual amount paid for the service and the unused portion of the applicable prepaid period.
The right to a full refund within the first 14 calendar days applies only to the initial activation of the service and does not restart upon each renewal.
2. Shared Hosting Plan Changes
When switching to another hosting plan, the unused portion of the payment for the current plan may be prorated and credited toward the cost of the new plan.
Such credit is not considered a refund, as the applicable amount is used toward payment for another hosting plan with the Client’s consent.
If the Client wishes to discontinue the service instead of switching to another hosting plan, the Shared Hosting refund rules set out in this Policy shall apply.
3. Virtual Private Servers (VPS)
Once a Virtual Private Server (VPS), Virtual Dedicated Server (VDS), or Managed Virtual Server has been activated, payments are non-refundable.
The Client may cancel any future renewal of the service. In such case, the server will remain available until the end of the current prepaid period, after which the service will be terminated.
If a paid server has not been activated or the ordered service cannot be provided due to reasons attributable to WorkHost or the infrastructure provider involved, the Client will receive a refund of the amount paid for the service that was not provided.
4. Domain Names
Payments for successfully completed domain name registrations, renewals, or transfers are non-refundable.
Once the relevant operation has been completed, it cannot be reversed solely because the Client wishes to relinquish the domain name.
If a paid registration, renewal, or transfer has not been completed and the service has not actually been provided, the amount paid is refundable or, with the Client’s consent, may be applied toward payment for another service.
5. Additional IP Addresses
Once an additional IP address has been allocated and activated, the amount paid for it is non-refundable.
The Client may cancel any future renewal of an additional IP address. In such case, the IP address will remain available until the end of the current prepaid period, unless otherwise provided by the technical terms of the applicable service.
If a paid IP address has not been provided, the amount paid for it is refundable.
6. Backup and Data Storage Services
Once backup, remote data storage, disk space, or other data storage services have been activated, payments are non-refundable.
The Client may cancel any future renewal of such service and continue using it until the end of the current prepaid period.
If a paid service has not been activated or cannot be provided due to reasons attributable to WorkHost or the infrastructure provider involved, the amount paid for the service that was not provided is refundable.
7. Full and Partial Refunds
A full refund means the return of the entire amount eligible for a refund under this Policy in respect of the applicable payment.
A partial refund applies where the Client is entitled to a refund only for the unused portion of the paid service.
The amount of a partial refund is calculated based on the price actually paid by the Client for the service and the unused portion of the prepaid period.
8. Refund Method
Refunds are processed in a manner that allows them to be clearly linked to the original payment transaction.
If the payment method used supports refunds of the original transaction, WorkHost will issue the refund to that transaction using the same payment method originally used for payment.
Refunds will not be issued to a different bank card, bank account, payment method, or another person, even if the alternative payment method also belongs to the Client.
For payments made by bank transfer, the refund will be issued to the payer’s account with a payment reference that allows the refund to be linked to the corresponding original payment.
If the technical limitations or rules of the payment method used do not allow the refund to be processed through the original transaction in the standard manner, the refund will be issued using another permitted method that ensures a proper documented link to the original payment.
9. Refund Currency
Refunds are issued in the currency of the original payment, unless otherwise required by applicable law or the rules governing the relevant payment transaction.
WorkHost does not perform currency conversions as part of the refund process and does not compensate for exchange rate fluctuations between the date of payment and the date of the refund.
10. Third-Party Fees
Refunds are issued less any fees charged by banks, payment institutions, payment systems, or other payment service providers that were actually withheld in connection with the acceptance, processing, or refund of the relevant payment and are non-refundable to WorkHost.
The amount of such fees is determined based on the actual costs associated with the specific payment transaction and the terms of the payment service provider through which the relevant payment was processed.
If, when processing a refund, the relevant payment service provider refunds to WorkHost all or part of a previously withheld fee, the amount of such refunded fee will not be deducted from the amount refundable to the Client.
WorkHost does not charge any additional fee of its own for processing refunds.
11. Refund Processing Time
Once the Client’s eligibility for a refund has been confirmed, WorkHost will initiate the refund within no more than 7 business days.
The time required for the funds to be credited after the refund has been initiated may depend on the bank, payment institution, and other participants in the payment transaction and is beyond WorkHost’s control.
12. Refund Request Procedure
To request a refund, the Client must contact WorkHost Support through the Client Area or another official communication channel and specify the service and payment for which the refund is requested.
WorkHost may request information necessary to identify the Client, the relevant service, and the original payment transaction.
For a standard refund, the Client is not required to provide WorkHost with the full bank card number, details of another card, or details of another payment method.
13. Payment Disputes
If the Client believes that a payment was made in error or has a complaint regarding a service provided, the Client may contact WorkHost Support to resolve the issue and, where applicable, request a refund.
If a dispute procedure regarding the same payment has already been initiated through a bank, payment institution, or other authorized service, a separate refund of the same amount may be suspended until the dispute procedure is completed in order to prevent a duplicate refund.
14. Services Not Provided
WorkHost does not retain payment for a service that was not provided if the failure to provide the service was not caused by the Client.
In such case, the Client will receive a refund of the amount paid for the service that was not provided or, with the Client’s consent, the corresponding amount may be applied toward payment for another service.
15. Final Provisions
This Policy forms an integral part of the WorkHost Terms of Service.
In matters not governed by this Policy, the Terms of Service and applicable law shall apply.
If any provision of this Policy conflicts with a mandatory provision of applicable law, the relevant provision of law shall apply without affecting the validity of the remaining provisions of this Policy.
Any revised version of this Policy shall apply from its effective date and shall not alter the terms of any refund already processed.